Am I tied to the service for a set period of time?
There is no contractual period and no penalty for canceling the service at any time. All we ask is that you pay your bills immediately prior to cancellation.
What is Email to Fax?
This service allows you to send email attachments as faxes from your email account.
How does Email to Fax work?
Well, we do all the hard work and make it simple for you. There is no need for you to download or install any software if you don’t want to. You may choose to download our free fax printer software, which will convert any file to PDF and then send it, or you can simply attach your own PDF to an email and send it. It’s very quick and easy!
You will even receive an email advising you that your fax has been delivered. We will provide you with clear easy-to-follow instructions when your account is activated.
How long does the Email to Fax service take to set up?
You will receive a 'Welcome' email when your account has been activated, and you can start using the Email to Fax service at that time. If you do not receive an email welcome message within 30 minutes during normal business hours, please contact our customer service department on 1300 838 838 to obtain further assistance.
Will this service work with my email application?
Definitely. Our Email to Fax service supports any Internet email package, including AOL, Microsoft Outlook/Exchange and Outlook Express, Lotus Notes/Domino, Novell GroupWise, MS Mail, and Eudora, among others.
Who is this service suitable for?
This is our most popular and frequently used service for customers to send faxes. It works very well for individuals and businesses who are happy to use their email as there is absolutely nothing new to learn or install.
What is the Email to Fax Business Software Service?
This service allows you to send email attachments as faxes from your business software or application, such as MYOB, Quicken etc. Common uses include sending purchase orders, invoices, remittance advices, customer statements etc.
How does Email to Fax Business Software work?
There is no need for you to download or install any software. Simply by adding an email address, which comprises of the recipient's fax number, to your client’s record, the next time you send a file to that client it will be automatically sent as a fax document.
What is the Send Web Order Forms to Fax service?
This service allows you to receive faxes fast, when someone uses your website to submit an online form. For example, a fast-food establishment that needs a fast and reliable means of delivering web orders direct to the kitchen, may use this service. Usually the order is made by the customer using a web form, then a web-form-to-email script is used to send the order to us, we convert it to a fax and deliver the order to you on paper. You can expect the order to arrive in the kitchen within 30 seconds.
How does the Send Web Order Forms to Fax service work?
You simply register the email address that appears in the FROM field of your web form with us, and also update the TO field of your web form to show your fax number. You would change the "TO" field to:
[CountryCode][AreaCode without the zero][FaxNumber]@faxmail.com
For example: 61294750540@faxmail.com
The service is very easy to use and we’re happy to talk you through it.
How long does it take to set up?
You will receive a 'Welcome' email when your account has been activated. You can start using the service at that time. If you do not receive an email welcome message within 30 minutes during normal business hours, please contact our customer service department on 1300 838 838 to obtain further assistance.
Important information for those setting up their own website (and web forms).
How do I get my website order form to send the orders to my fax machine ?
When a form is completed and the 'submit' button is pressed it's usual for the form's contents to be delivered to you by email. Our system automatically delivers the web form to your fax machines - so it's simply a case of typing the fax number followed by @faxmail.com in the "to:" field and the message will be directed to your fax machine instead.
So, how do I get my form to send an email?
There are several ways of achieving this - the overiding factor when deciding the approach is what facilities you have at your ISP / Web Host. Most good ISPs will have some information on this subject, they will probably have a 'form to email' script installed somewhere on their server for your use and maybe even some example forms. Checkout what your ISP has - look for 'form to email'.
The most common method is to use a 'form to email' 'CGI script', usually installed in the 'cgi-bin' directory. There are many such scripts freely available on the 'net which mostly work in the same way - but the details will vary depending on the script you're using.
The 'action' of the form is set to the location of your 'form to email' script, for example:
<form name="testform" action="http://www.yourbusiness.com/cgi-bin/form2email.pl" >
When the 'submit' button is pressed on the form, the browser wil send the contents of the form to the script you specify.
Usually - as a minimum you'll need to add the recipients email address to the form.
This will be your fax number and it is added as if it's another field on the form, the number we will use is an Australian number (61), in Sydney (2):
<input type="hidden" name="recipient" value="61294750540@faxmail.com">
In this case we've used the field name 'recipient' but this will depend on what your script requires.
Notice that the type of the field is set to 'hidden' - this simply hides the field so it doesn't show up on the form.
Here's a simple example:
<form name="testform" action="http://www.yourbusiness.com/cgi-bin/form2email.pl" >
<p> <input type="hidden" name="recipient" value="61294750540@faxmail.com"> </p>
<p> name: <input type="text" name="name"> </p>
<p> address: <input type="text" name="address"> </p>
<p> <input type="submit" name="Submit" value="Submit"> </p>
</form>
- that's it!
What is the Fax Broadcast service?
Fax Broadcasting allows users to automatically send the same document or documents to many destinations (no limits). This means that you can send information, such as newsletters, registration deadline reminders, announcements or even invoices, to any number of recipients virtually simultaneously at any time of day or night. In fact, because fax machines are found in virtually every business venue, Broadcast Fax is a very practical way to reach a large audience for almost any business purpose.
How does the Fax Broadcast service work?
You simply email your fax document to us (PDF, TIFF, or Word document) along with a list of all the fax numbers and we'll send the faxes out for you. The delivery is not immediate, however you can expect the faxes to be sent within two hours during normal business hours. On completion, you receive a detailed file of the Broadcast results (except where we supply the numbers).
How does payment work?
Prior to the Fax Broadcast being sent, we will charge you for the total cost of the broadcast. On the completion of the broadcast, you will immediately be refunded or credited for the number of failed or non-delivered pages.
How long does it take to set up?
You will receive a 'Welcome' email when your account has been activated. You may then send your instructions to us at that time. If you do not receive an email welcome message within 30 minutes during normal business hours, please contact our customer service department on 1300 838 838 to obtain further assistance.
