How long does it take to set up?
We generally complete your order within 2 hours, if your order is placed within normal business hours.
How does local number diversion work?
Well, we do all the hard stuff and make it simple for you. There is no need for you to download or install any software. All you need to do is provide the number you want your calls to be diverted to. We’ll create a “virtual” local number for you and set up the diversion process.
What is the voice message to email service?
This Ozefax service allows you to receive your voice messages in one central location (your email inbox). Ozefax automatically emails every voice message sent to your inbound number directly to your email inbox. Communication has never been easier.
How does the voice to email service work?
It’s simple. There is no need for you to download or install any software. Ozefax automatically emails every voice message sent to your inbound number directly to your email inbox. The voice messages will be sent to you as WAV files. To access them, simply, double-click on the WAV files to listen to the voice messages.
How does the 1300/1800 number service work?
It’s simple. You select a 1800 or 1300 number from a list of available numbers, and then use the number to advertise your business. Remember, this is a “phone number” rather than a physical “phone line”. Ozefax then diverts or transfers all incoming calls arriving to the 1300/1800 number to another number of your choice. This can be your landline number, your mobile number, or even to one of Ozefax’s “virtual” numbers. We take care of the technical aspect and all you have to do is handle those incoming business calls!
What is the difference between a 1300 and an 1800 number?
1800 numbers - When your clients call you using an 1800 number, you will pay for the cost of all the calls. The caller will not be charged by anyone else, this is a free call for them.
1300 numbers - When your clients call you using a 1300 number, you will pay for the cost of the calls outside the local area of your answering point. The caller is charged a local call by their own telephone company.
How does the New Zealand 0800 number service work?
It’s simple. We give you an 0800 number and then you use the number to advertise your business to New Zealand clients and customers. Remember, this is a “phone number” rather than a physical “phone line”. Ozefax then diverts or transfers all incoming calls to that 0800 number to another number of your choice. This can be your landline number, your mobile number, or even to one of Ozefax’s “virtual” numbers. We take care of the technical aspect and all you have to do is handle those incoming business calls!
What is an 0800 number?
0800 numbers are free calls in New Zealand. This means it will be free for callers to call you and you will be the only one paying any call charges.
What choices do I have when a caller selects a menu option?
Each time a caller selects a menu option on the phone there are a number of choices. For example: the caller can be transferred to another number; the caller can be presented with another set of menu options; the caller simply hears a recorded announcement; or the caller is prompted to leave a message (which is then sent to you by email). Of course, we’re happy to talk to you about which options suit you best.
How does the Live Operator Answering Service work?
We give you a local telephone number (based in the major Australian city of your choice) that your customers can call and our trained telephone operators will answer in your business name. The operators will take a message, which is then forwarded to your mobile number (via SMS) and your email address.
What script will the live operator use when answering my calls?
The following is an example of the script your operator will use:
Operator: Thank you for calling [your name/business name], how may we help you?
Caller speaks.
Operator: [Your name/business name] is not available right now, may I take your message and have your call returned?
